# Takeaways & Deliveries

# McDonalds

The global fast food chain known for burgers, fries and drinks.

# Can you take a picture of the "cold food" or your melted ice cream?

<span style="color: rgb(0, 0, 0);">**16/10/24 18:58 -** Order placed.</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/ePDwKu.png)</span>

<span style="color: rgb(0, 0, 0);">During this time and when it arrived, UberEats tracking allows you to follow the driver/cyclist. Around 20:00 ish, a new driver was assigned due to the order not being ready.</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/kWK76c.png)</span>

<span style="color: rgb(0, 0, 0);">Between this time and **20:15**, I watched the cyclist, yes, a cyclist (god lord) travel from a different town a good 15 minutes away, so luckily the food wasn't still ready, or so you think.</span>

<span style="color: rgb(0, 0, 0);">At **20:17**, the reason "Slight wait while the restaurant wrapped up" appeared.</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/xUFJEc.png)</span>

<span style="color: rgb(0, 0, 0);">This carried on till around **20:55** when it finally was on the way. </span><span style="color: rgb(0, 0, 0);">**21:03** - Order arrived.</span>

<span style="color: rgb(0, 0, 0);">**Now, here's the fun part.** In our order, we additionally added **2 cheeseburgers**, you know, those normal 99 cent ones or £1 that's skyrocketed over the years to around $2 or £1.79? Yep, those were missing, so obviously, onto order support. Keep in mind, the food was also freezing and the McFlurry which I've personally not eaten in months was completely melted and was dripping from the bag (probably the dude on the bicycle).</span>

<span style="color: rgb(0, 0, 0);">So, that's £3.78 missing from our order, and cold food (can't really prove this except the order times they can use) and completely melted ice cream (again, order times, and a photo).</span>

<span style="color: rgb(0, 0, 0);">Onto customer support. Completely and utterly unhelpful, and outright illegal if you ask me:</span>

***<span style="color: rgb(0, 0, 0);">Going well so far...</span>***

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/sd43kt.png)![](https://jasmeow.pics/iH6h7O.png)</span>

<span style="color: rgb(0, 0, 0);">Time for incompetency. Asks to confirm which food is too cold, which is crazy, i've already stated this. But prepare yourself for this next message...</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/YLm6jR.png)![](https://jasmeow.pics/r2b7Px.png)![](https://jasmeow.pics/AtwDZU.png)</span>

<span style="color: rgb(0, 0, 0);">"Without a photo of your cold food, damaged ice cream (melted) or missing food, we can't refund you." My brain is hurting already. I then throw some logic at him with the support queue being long and the ice cream being melted, so of course I wouldn't be able to show it's melted on arrival... or between the time of talking to the agent... Mind blown. It gets worse. ***We go back to square one after buddy speak to his colleagues.***</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/thlwvo.png)![](https://jasmeow.pics/WuMQVX.png)</span>

<span style="color: rgb(0, 0, 0);">But get ready for this - Time for some illegal nonsense under the **Consumer Rights Act 2015** in the UK:</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/Ngpwze.png)![](https://jasmeow.pics/SLwo3q.png)</span>

***<span style="color: rgb(0, 0, 0);">They then just peace out:</span>***

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/rifoWx.png)![](https://jasmeow.pics/7fZglF.png)</span>

<span style="color: rgb(0, 0, 0);">So I continue to raise the issue again:</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/rJPTwM.png)![](https://jasmeow.pics/g0ZYGA.png)![](https://jasmeow.pics/wb27Xg.png)</span>

***<span style="color: rgb(0, 0, 0);">So I ask, "do I just chargeback at this rate"?</span>***<span style="color: rgb(0, 0, 0);"> This new customer representative then just peaces out again.</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/gP0NOn.png)![](https://jasmeow.pics/641Gcu.png)![](https://jasmeow.pics/uV3OE1.png)</span>

<span style="color: rgb(0, 0, 0);">So I attempt one more time, hitting more harder:</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/iuMK4R.png)![](https://jasmeow.pics/1PELwi.png)![](https://jasmeow.pics/zXTrEb.png)</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/5Nomej.png)</span>

<span style="color: rgb(0, 0, 0);">So I start with stating some legal statements and the chat immediately got closed. This support representative couldn't be bothered either. Looks to me we have a legal battle on our hands.</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/OgMUBH.png) ![](https://jasmeow.pics/XF9rTJ.png)</span>

<span style="color: rgb(0, 0, 0);">After providing the details to ChatGPT and Gemini, they both confirm this is against the act.</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/RaBx4h.png) ![](https://jasmeow.pics/Qx2g7J.png)</span>

***<span style="color: rgb(0, 0, 0);">My poor brain hurts. </span>***<span style="color: rgb(0, 0, 0);">I just wanted good food this evening... 😔</span>