TrustPilot

• About my presence on TrustPilot
• The business guidelines for flagging a review
• JasmeowTheCat

About my presence on TrustPilot

I run three TrustPilot business accounts, JasmeowTheCat, Jasmeow.Systems and Jasmeow.Host being under the JTC branding, being a freelancer, system administration business and hosting business respectively.

This book will contain historical conversations with TrustPilot and future ones too about disputing non-legitimate reviews, headaches with their support team which is costing my businesses clients and finally reputation being substantially affected by the TrustPilot team not following their own review guidelines.

https://www.trustpilot.com/review/jasmeowthecat.lgbt

https://www.trustpilot.com/review/jasmeow.systems

https://www.trustpilot.com/review/jasmeow.host

 

 

The business guidelines for flagging a review

Below are the following dispute reasons on TrustPilot businesses can use to potentially remove or update reviews from customers. This is dated 16th October 2024 at this time, and will update or amend as required. I will include an image from each category and what the process entails. Here is the main page after clicking on the flag next to a review in our portal:

 

Harmful or illegal

Note: Sorry to Karlo by using your review as the example. Thank you for the positive one <3

> Hate speech or discrimination

> Terorism

> Threats or violence

 

> Obscenity

> Defamation

Personal Information

Avertising or promotional

 Warning! This also includes spam reviews which plays a key part in some of my disputes, but they use this category to state it is "advertising or promotional" which it isn't, it's just spam.

About a different business

> About one of my other domains

> About another business entirely

> I don't recognize the reviewer

Not based on a genuine experience

Warning! This one is huge as the policy recently changed where they use automated systems to detect if it's not based ona genuine experience (AKA, looking a website they went to previously, like Tawk.To live chat does), quoting them "This mean we no longer need to ask the reviewer for documentation of their experience." This is covered repeatedly in a lot of my disputes.

Remember! A customer no longer has to provide evidence to prove they had a genuine experience. Counter intuitive right? Yep, it's real.

None of the flagging reasons apply

Not helpful information but including it here as that's one of the buttons.

JasmeowTheCat