# TrustPilot

# About my presence on TrustPilot

<span style="color: rgb(0, 0, 0);">I run three TrustPilot business accounts, JasmeowTheCat, Jasmeow.Systems and Jasmeow.Host being under the JTC branding, being a freelancer, system administration business and hosting business respectively.</span>

<span style="color: rgb(0, 0, 0);">This book will contain historical conversations with TrustPilot and future ones too about disputing non-legitimate reviews, headaches with their support team which is costing my businesses clients and finally reputation being substantially affected by the TrustPilot team not following their own review guidelines.</span>

<span style="color: rgb(0, 0, 0);">[https://www.trustpilot.com/review/jasmeowthecat.lgbt](https://www.trustpilot.com/review/jasmeowthecat.lgbt)</span>

<span style="color: rgb(0, 0, 0);">[https://www.trustpilot.com/review/jasmeow.systems](https://www.trustpilot.com/review/jasmeow.systems)</span>

<span style="color: rgb(0, 0, 0);">[https://www.trustpilot.com/review/jasmeow.host](https://www.trustpilot.com/review/jasmeow.host)</span>

# The business guidelines for flagging a review

<span style="color: rgb(0, 0, 0);">Below are the following dispute reasons on TrustPilot businesses can use to potentially remove or update reviews from customers. This is dated 16th October 2024 at this time, and will update or amend as required. I will include an image from each category and what the process entails. Here is the main page after clicking on the flag next to a review in our portal:</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/exyUwC.png) ![](https://jasmeow.pics/oEPucv.png)</span>

#### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**Harmful or illegal**</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/GX56Cz.png)</span>

<span style="color: rgb(0, 0, 0);">*Note: Sorry to Karlo by using your review as the example. Thank you for the positive one &lt;3*</span>

##### <span style="color: rgb(0, 0, 0);">**&gt; <span style="text-decoration: underline;">Hate speech or discrimination</span>**</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/z1eDkP.png) ![](https://jasmeow.pics/JjuMeQ.png)</span>

##### <span style="color: rgb(0, 0, 0);">**&gt; <span style="text-decoration: underline;">Terorism</span>**</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/rp2edV.png) ![](https://jasmeow.pics/OFcyNP.png)</span>

##### <span style="color: rgb(0, 0, 0);">**&gt; <span style="text-decoration: underline;">Threats or violence</span>**</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/ticZgI.png) ![](https://jasmeow.pics/tKI1Hp.png)</span>

##### <span style="color: rgb(0, 0, 0);">**&gt; <span style="text-decoration: underline;">Obscenity</span>**</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/prwSId.png) ![](https://jasmeow.pics/AgYmMW.png)</span>

##### <span style="color: rgb(0, 0, 0);">**&gt; <span style="text-decoration: underline;">Defamation</span>**</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/8HM5QK.png) ![](https://jasmeow.pics/a0EH2G.png)</span>

#### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**Personal Information**</span>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/LGP5Ot.png) ![](https://jasmeow.pics/kGpnhD.png)</span>

#### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**Avertising or promotional**</span>

<p class="callout warning"><span style="color: rgb(0, 0, 0);"> **Warning!** This also includes **spam reviews** which plays a key part in some of my disputes, but they use this category to state it is "advertising or promotional" which it isn't, it's just spam.</span></p>

<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/YBDiUQ.png) ![](https://jasmeow.pics/Vu4lD3.png)</span>

#### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**About a different business**</span>

<span style="text-decoration: underline; color: rgb(0, 0, 0);">**<span style="color: rgb(0, 0, 0);">![](https://jasmeow.pics/CbFJ0V.png)</span>**</span>

##### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**&gt; About one of my other domains**</span>

![](https://jasmeow.pics/z5DlFm.png) ![](https://jasmeow.pics/WGKLs9.png)

##### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**&gt; About another business entirely**</span>

<span style="text-decoration: underline; color: rgb(0, 0, 0);">**![](https://jasmeow.pics/qWHVow.png) ![](https://jasmeow.pics/2xkT1t.png)**</span>

##### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**&gt; I don't recognize the reviewer**</span>

<span style="text-decoration: underline; color: rgb(0, 0, 0);">**![](https://jasmeow.pics/73g28C.png) ![](https://jasmeow.pics/ce2sQM.png)**</span>

#### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**Not based on a genuine experience**</span>

<p class="callout warning"><span style="color: rgb(0, 0, 0);">**Warning!** This one is **huge** as the policy recently changed where they use automated systems to detect if it's not based ona genuine experience (AKA, looking a website they went to previously, like Tawk.To live chat does), quoting them *"This mean we no longer need to ask the reviewer for documentation of their experience."* **This is covered repeatedly in a lot of my disputes.**</span></p>

<p class="callout danger"><span style="color: rgb(0, 0, 0);">**Remember!** A customer ***no longer*** has to provide evidence to prove they had a genuine experience. **Counter intuitive right? Yep, it's real.**</span></p>

<span style="text-decoration: underline; color: rgb(0, 0, 0);">**![](https://jasmeow.pics/362FPy.png) ![](https://jasmeow.pics/MdaegI.png)**</span>

#### <span style="text-decoration: underline; color: rgb(0, 0, 0);">**None of the flagging reasons apply**</span>

<p class="callout info"><span style="color: rgb(0, 0, 0);">Not helpful information but including it here as that's one of the buttons.</span></p>

<span style="text-decoration: underline; color: rgb(0, 0, 0);">**![](https://jasmeow.pics/5NGBC0.png)**</span>

# JasmeowTheCat

All the disputed reviews and communications with the team regarding the business JasmeowTheCat.